Support
How to get help
Support is by email. We do not currently publish a response-time SLA or 24/7 coverage.
Write to [email protected]. That is the same address used on the contact form. Use whichever is easier. There is no separate ticketing portal and no phone support line published.
What we do not claim
We have not defined formal support hours or a contractual SLA on this site. Do not assume overnight or weekend coverage. If your procurement process needs written response times, say so when you get in touch and we can talk about what is possible for your contract rather than implying a standard we have not published.
Demos, pilots, and the product
Requests for a demo or a 30-day pilot go through the same email and form. If you want to try the product without waiting, you can register free with up to two users.
Security issues
If you think you have found a security issue, email [email protected] with details. See the security page for encryption, tenant isolation, hosting, and the honest note that we do not currently hold ISO 27001 or Cyber Essentials.
Service status
Known incidents are listed on the status page. That page is a static note, not a live uptime widget.
Company details
RevoNet is operated by Zopware Ltd, registered in England and Wales, company number 16653717.
Aldershot Enterprise Centre, Victoria Road, Aldershot, GU11 1TQ, United Kingdom