FAQ
Things people ask us
Radios, the control room, coverage, security and price.
- What is RevoNet?
- RevoNet is a professional nationwide Push-to-Talk radio system. Your team carries dedicated RevoNet radios. Press the button and everyone in the talkgroup hears you, wherever they are in the UK. Your control room can talk to them and see where they were last seen from any web browser.
- Which radios do we use?
- RevoNet Handheld is the standard radio for most frontline users, and RevoNet Mobile is built for vehicles and fixed positions. Both operate on the same RevoNet network and can share talkgroups. Ask for trial radios or a quote and we will talk through what your team needs. RevoNet App gives supervisors and other users Android access when they do not need a dedicated handset.
- How does it work across the UK?
- RevoNet uses established UK mobile network infrastructure to carry your team's voice, so people in different towns can talk to each other as easily as people on the same site. There is no radio system or repeater to install at your sites.
- How do we know it will work where we operate?
- RevoNet requires suitable mobile network coverage. As with any wide-area communications system, performance varies by location, building construction and local network availability. We recommend testing RevoNet in the locations and routes where it will actually be used, and we will help you do that.
- What is RevoSIM?
- RevoSIM is managed multi-network connectivity for RevoNet radios, supplied and looked after by RevoNet. It is included in RevoNet Complete, or available separately at £5.99 per month equivalent, billed annually at £71.88. Where your radios support it, you can also use your own SIMs.
- Can RevoNet devices use Wi-Fi as well?
- Compatible RevoNet devices may also support Wi-Fi connectivity where this is useful within a customer environment.
- Can RevoNet replace our existing radios?
- Yes, that is what it is designed for. Many organisations run RevoNet alongside their existing radios at first, and we will help you decide what suits each site or team.
- How is it different from WhatsApp or Zello?
- Those are general chat apps. RevoNet is a managed radio system. You decide who is in each talkgroup, an administrator approves every device, and your control room gets a map, job records and a full log alongside the voice.
- Can people at different sites talk to each other?
- Yes. A talkgroup can include anyone, wherever they are. A team member in London, a crew in Surrey and a supervisor at home can all be in the same talkgroup. Or you can give each site its own talkgroup and add supervisors to as many as they need.
- What can the control room do?
- Talk to any talkgroup, see who is online and where each person was last seen, respond to SOS alerts, set up jobs and assign them, send messages to one person or everyone, and manage your users and devices. It all runs in a web browser, so there is nothing to install.
- Is it secure?
- Calls and data travel over encrypted connections, every device has to be approved by your administrator before it can join, and your organisation's information is kept separate from everyone else's. Our security page has the detail if your procurement team needs it.
- What does it cost?
- RevoNet Complete is £24.99 per Handheld radio per month, covering the handset, RevoSIM connectivity and the RevoNet service, with a 12-month minimum term. If you would rather own your hardware, RevoNet Handheld is £149.99 outright and the RevoNet Licence is £6.99 per active user or radio per month. RevoNet Mobile (for vehicles and fixed positions) has pricing still to be confirmed. Ask for a quote and we will put a price together for your team.
- Can we try it first?
- Yes. Try 3 radios for 2 weeks with a £200.00 refundable deposit, subject to availability. We pay for delivery and return shipping. We refund your deposit as soon as the radios are returned to us. Tell us about your operation and we will arrange the trial with you.
- What happens if a leased radio is lost or damaged?
- A lost or damaged leased radio is charged at 50% of its current retail price. Normal hardware failure is covered by the included warranty.
- Why is RevoSIM billed annually?
- RevoSIM is supplied as a 12-month managed connectivity service. The annual payment covers the radio's connectivity for the full service period. Standalone RevoSIM is prepaid for 12 months and is non-refundable if you cancel during that period. This does not affect any statutory right to a refund.
- Can we use our own SIM cards?
- Yes, where the radio and mobile connection are compatible with RevoNet. Organisations with existing corporate mobile or M2M connectivity can use their own SIMs and purchase only the RevoNet Licence and hardware they require.
- Can we use existing PoC radios?
- Potentially. RevoNet is tested on selected third-party PoC and Android hardware. Check the Compatible Tested Hardware list on our Radios page, or contact us with the make and model you already use and we can confirm compatibility.
- Which RevoNet radio should I choose?
- RevoNet Handheld is intended for most frontline users. RevoNet Mobile is intended for vehicles and fixed operational positions. Both operate on the same RevoNet network and can share talkgroups.
- Does compatible mean fully supported?
- Not always. Some tested devices may have limitations. Each supported model's page lists the functionality we have verified and any known limitations.
- Do you offer charity or volunteer discounts?
- Yes. We offer discounted pricing for eligible charities, volunteer organisations and community groups. Discounts are assessed based on the organisation and deployment, so please contact us for a quote.
- What happens after the RevoNet Complete minimum term?
- Monthly rolling service after the initial 12 months. After the minimum term, cancel with 30 days' written notice to RevoNet. Email [email protected] with your cancellation notice. You are responsible for returning the radios when the service ends. The radios remain RevoNet's property.
- How do I get help?
- Email [email protected] or use the contact form. Support is available seven days a week, from early morning to late evening. We aim to respond within an hour. Customers with a lease agreement also receive a support phone number for emergencies. Replacement radios are kept in stock for prompt dispatch.
Put RevoNet on a real operation
Tell us about your team. We will set up a small RevoNet network and agree with you what goes out for the trial.