Audit logs for operational communications

When a client, an insurer or your own manager asks what happened on a shift, the best answer is a record you can show them, not a memory.

What a good record gives you

A record settles the small arguments before they become big ones. Who was sent to that job? When did it close? Who moved that device to a different officer? If the answer is on screen, the conversation takes two minutes instead of two days.

It also protects your people. When an officer has done everything right, a clear timeline shows it.

What RevoNet keeps for you

RevoNet keeps a log of what happens on your network. That includes changes to users and devices, jobs being created, assigned and closed, and who spoke on which group and when. Your administrators can look it up whenever they need to, and it stays inside your own organisation.

Getting the most from it

The log works best when people know it is there. Tell your team at the start that jobs and changes are recorded, and explain that it is there to help with client reports, debriefs and settling questions fairly. Teams that hear this early tend to use it naturally.

Make a habit of closing jobs properly. A job that is opened, assigned and closed with a short note is worth far more to a client than a stack of loose messages.

Where it earns its keep

• Client reports, where you can read back exactly what happened and when.
• Debriefs after a busy shift or event.
• Checking who had access to what after a staffing change.
• Answering a query from a client's manager.

Common questions

Who can see the log? Your administrators can see the log for your own organisation. Nobody outside your organisation can see it.

Do we need to set anything up? Basic activity logging is available to your administrators from the start.

Does the log show who spoke on a group? Yes. It shows who transmitted on which group and when.